Our office is located in Breukelen, The Netherlands. If you want to visit us, please contact us to make an appointment.
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The Kicks Don Help Center
General
Order & Shipping
Payments
Return & Exchanges
Product
General
Where is The Kicks Don located?
General
How do you get these highly sought after items?
The Kicks Don works closely with trusted dealers to offer you a wide range of models. These sneakers always undergo an inspection to make sure your pair is 100% original. We deliver you these highly sought after items!
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Are your products authentic and new?
All items that we sell are 100% authentic and new. We do this through expertise, and multiple checks on the product courtesy of industry veterans who know product inside and out. Our experts authenticate every product, to ensure that our clients get 100% genuine new products.
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Can i pick up my order?
You are welcome to pick your order up, or visit our showroom. Please make an appointment with us if you want to visit us.
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How do i cancel my order?
If by any means you decide to cancel your order, please contact us with a request to cancel your order. If your order has already been processed & shipped, canceling is not possible. Wait for the parcel to arrive and return it to us by logging into your Kicksdon account.
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What Shipping Methods Are Available?
We ship our packages with PostNL. Upon checkout it is possible to choose delivery date & time. If you want your order delivered with a different courier, please contact our customer team.
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How long will it take to receive my order?
For most products the shipping time is between 1-3 business days (Mon-Fri). This depends on the stock availability in our store. For some products we only have an online availability. Delivery time is between 2-12 days. Please know that we are doing the best we can to get orders out promptly.
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How do I track my order?
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
You can also log into your account and click on the order in question to see the status.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!
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Do you ship internationally?
We sure do! We can ship products to most countries around the world.
Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).
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My order never got to me, what do I do?
Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!
If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
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Is the payment secure?
Your payment is 100% secure thanks to 3D Secure SSL encryption , which guarantees the confidentiality of your information.
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Do you charge sales tax on any item?
Each order is taxed. The prices displayed on our website are included with the tax. The tax is also displayed on the invoice that you receive after your order.
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Do you accept international credit cards?
Yes, we accept international credit cards.
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What Payment Methods Are Accepted?
Payment by Paypal
You can use PayPal as a payment method to complete your order.
By clicking on conclude your order/place your order, after having confirmed the details of your purchase, you will be taken to the PayPal login page where you can enter your account and conclude your payment.
If you do not have a PayPal account yet, you can create one from the PayPal login page, before concluding your order.
Payment by Creditcard
You can choose to pay with Credit Card or Debit Card to complete your order.
We accept: Visa, MasterCard and American Express . Before paying with Visa ELECTRON you must obtain authorisation by the issuer for online purchase.
If you choose to pay with a pre-paid Card, remember to keep it and not throw it away after making your purchase, as you may need it in the case of refund.
Payment by iDEAL
For customers living in the Netherlands, we offer iDeal as a payment method. This payment method allows you to directly make transfers from your bank account to our website.
Payment by SOFORT
Payment by Bancontact
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General
How long does it take for me to get a refund?
The time of refund depends on your payment method. After acceptance of your return, we refund you within 1-4 workdays.
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How Can I Cancel Or Change My Order?
You can contact us via the contact page. Our customer service team will change or cancel your order for you.
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What is your return policy?
You can exchange or return products within 14 days after delivery. Terms & conditions apply
To be eligible for a refund or exchange, you must first email us within 14 days of receiving the productsDid this answer your questions?
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How do i return or exchange my order?
You can easily return or exchange your order. Click here to submit your return. We offer free returns. You will get a free PostNL return label to return your order with us. It is also possible to exchange your order in our store in Breukelen. E-mail us to make an appointment.
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Can I exchange an item?
If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 14 days from the date of purchase.
To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.
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What is the condition of the products sold on kicksdon.com?
The sneakers and shoes sold at The Kicks Don are considered "deadstock," which means that they're new and unworn at the time of sale. Deadstock sneakers must include the original box, the box lid, and the box label indicating the shoe size.
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Can i order sneakers that are not on the website?
Yes, you can request your sneakers/products with us. Please send a message with your desired product and the size. Our team will check if we can source the product for you and will send you a quote + timeframe of delivery.
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Can i sell my sneakers to you?
Yes it is possible to sell your sneakers with us. Please message us your stocklist with prices and we will get back at you in 48 business hours.
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Can you give me size advice?
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us. Click here to check the size table. If you still have doubts about your size, please contact us here.
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The product I want is a request product, when will it be available?
We strive to maintain our stock levels in line with demand. However, due to the high demand for certain items, the product may become out of stock. You can request your product with our team and we will get back at you with a quote & delivery time. Please feel free to send us a message.
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